We're here to help
Need assistance with sizing, orders, or returns? Our Boise-based customer support team is ready to help your family gear up and get back outside, rain or shine.
Visit our mudroom
Stop by our Boise retail showroom and headquarters to try on gear, process returns, or chat with our team about the best local trails for your next family adventure.
Adventure support
Get quick, clear answers about our Boise-tested gear, lifetime hand-me-down durability, hassle-free return process, and how we help your family stay active in any weather.
What is your return policy?
Is your gear fully waterproof?
We offer hassle-free returns and exchanges within 30 days of purchase. All gear must be unworn with tags attached to ensure the next family gets perfect quality.
Yes, our outerwear features premium Boise-tested waterproofing and taped seams to keep your family completely dry during heavy rain and deep puddle splashes.
How does sizing work for kids?
Can we pick up orders locally?
Our garments are designed with room for layering. We recommend ordering your child's true size, which leaves perfect space for base layers underneath.
Absolutely. Select local pickup at checkout and stop by our Boise headquarters to collect your gear. We will have it ready for your next adventure.